Welcome to FAS Tutors. These Terms & Conditions govern the use of our website and online tutoring services. By accessing our website, submitting an inquiry, booking a lesson, or purchasing a tutoring service, you agree to these terms. If you do not agree with these terms, please discontinue using our services.
01Introduction
Welcome to FAS Tutors. These Terms & Conditions govern the use of our website and online tutoring services.
By accessing our website, submitting an inquiry, booking a lesson, or purchasing a tutoring service, you agree to these terms. If you do not agree with these terms, please discontinue using our services.
02Our Services
FAS Tutors provides online tutoring and educational support to students worldwide. Our services may include school-level tutoring, O-Level and A-Level preparation, subject-specific instruction, and other educational programs advertised on our website.
The availability of subjects, tutors, schedules, and packages may vary.
03Registration and Information Accuracy
Customers must provide accurate and complete information when submitting an inquiry, registering, or purchasing services.
Where a student is a minor, a parent or legal guardian should make or supervise the booking and provide any consent required by applicable law.
04Bookings and Scheduling
All lessons are subject to tutor availability and booking confirmation. Customers are responsible for providing accurate contact information and attending lessons at the agreed time.
As we serve students internationally, customers should confirm the relevant time zone when scheduling lessons.
Any changes to lesson schedules will be communicated where reasonably practicable.
05Fees and Payments
Applicable tutoring fees and package details will be communicated before purchase. Payments must be made through payment methods officially offered by FAS Tutors.
Customers must ensure that their payment information is accurate and that they are authorised to use the selected payment method.
Any applicable taxes or additional mandatory charges will be disclosed as required by law.
06Cancellation, Rescheduling, and Refunds
Cancellations, rescheduling requests, and refunds are governed by the FAS Tutors Refund & Cancellation Policy.
Customers should review the applicable policy before purchasing a tutoring package. Nothing in these Terms & Conditions removes any consumer rights that cannot lawfully be excluded.
07Student Responsibilities
Students and their parents or guardians are expected to:
- Provide accurate information about educational requirements.
- Attend scheduled lessons on time.
- Behave respectfully towards tutors and staff.
- Maintain an appropriate online learning environment.
- Use educational materials only as permitted.
- Avoid abusive, fraudulent, unlawful, or disruptive behaviour.
08Educational Outcomes
FAS Tutors aims to provide effective educational support. However, academic results depend on individual ability, participation, preparation, attendance, and other factors beyond our control.
We do not guarantee specific grades, examination results, admissions, or academic achievements unless expressly agreed in writing.
09Intellectual Property
Website content, branding, original educational materials, and other intellectual property belonging to FAS Tutors may not be copied, reproduced, distributed, or commercially used without prior permission, except where permitted by law.
Students may use authorised learning materials for their personal educational purposes, subject to any stated restrictions.
10Acceptable Use
Customers must not use our website or services for unlawful activities, fraud, harassment, unauthorised access, or infringement of intellectual property rights.
FAS Tutors may take reasonable steps to protect its website, staff, tutors, and customers against misuse, subject to applicable law.
11Third-Party Services
Our services may rely on third-party payment processors, video-conferencing platforms, communication tools, and other service providers. Their own terms and privacy policies may apply.
12Privacy
Personal information is handled in accordance with our Privacy Policy, available on our website.
13Service Availability and Changes
We may modify website features, educational programs, or service offerings when reasonably necessary. Where a change materially affects an existing paid booking, we will seek to communicate an appropriate arrangement.
14Complaints
Customers may raise concerns regarding lessons, tutors, payments, refunds, or other services through our Customer Complaint Handling Mechanism or by emailing infofastutor@gmail.com .
15Limitation of Liability
To the extent permitted by applicable law, FAS Tutors shall not be liable for indirect or unforeseeable losses arising from the use of our website or services.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law or removes any mandatory consumer rights.
16Governing Law
These Terms & Conditions are subject to the laws applicable to FAS Tutors and its business operations. Mandatory consumer protections applicable in a customer's jurisdiction remain unaffected.
The specific governing jurisdiction may be stated in a further update after confirmation of the business's legal registration and operating arrangements.
17Changes to These Terms
We may revise these Terms & Conditions from time to time. Updated terms will be published on this page with a revised effective date.